Quickfacts
Quickfacts
Quickfacts
Role
My role in this project includes user research, workshop design and facilitation, content writing, service branding, UI/UX prototype design
Year
2022
Role
My role in this project includes user research, workshop design and facilitation, content writing, application branding, solution forming and storyboard drafting.
Year
2022
QuickFacts is a collection of guides that compile information based on the most common needs and inquiries of the people on probation before, during, and after their journey. It aids in navigating the people on probation to comprehend their needs and the actions/steps they must take.
COLLABORATION
COLLABORATION
COLLABORATION
Catch 22, cooperated with the UK Ministry of Justice, is to build a service for an alternative to the recall system for those who are recalled and pose no threat to society or themselves.
In this project, our team delivered an intervention to the pilot programme that is being implemented in Jan 2022.
Catch 22, cooperated with the UK Ministry of Justice, is to build a service for an alternative to the recall system for those who are recalled and pose no threat to society or themselves.
In this project, our team delivered an intervention to the pilot programme that is being implemented in Jan 2022.
Service
EV Sustainability
Service Design
UI/UX Design
Duration
5 months
Industry
Sustainable E-Mobility
Service
Social Design
Service Design
User Research
Duration
4 months
Industry
Public Sector
BACKGROUND AND RESEARCH
BACKGROUND AND RESEARCH
Being recalled for breaking the license, not the law
Over the coming years, nearly 6,000 people are recalled, and this is due to a breach of their licence terms. This costs the UK government on average £17.1 billion per year. So why is that an issue? The recall rate is primarily due to not understanding their terms and not committing otherwise. Moreover, more data shows that 41% of people on probation involved a charge of further offending, 72% of people on probation involved non-compliance, 28% of people on probation involved failure to keep in touch, and 23% of people on probation involved failure.
The simplified diagram illustrates the three main stakeholders and how people on probation go through the four stages in their release journey.
Being recalled for breaking the license, not the law
Over the coming years, nearly 6,000 people are recalled, and this is due to a breach of their licence terms. This costs the UK government on average £17.1 billion per year. So why is that an issue? The recall rate is primarily due to not understanding their terms and not committing otherwise. Moreover, more data shows that 41% of people on probation involved a charge of further offending, 72% of people on probation involved non-compliance, 28% of people on probation involved failure to keep in touch, and 23% of people on probation involved failure.
The simplified diagram illustrates the three main stakeholders and how people on probation go through the four stages in their release journey.
RESEARCH APPROACH
RESEARCH APPROACH
Building empathy with our users
We had 3 workshops with people on probation, 2 interviews with probation practitioners, and kept in contact with Catch 22 every week to synchronise progress while getting feedback. During all our research we kept our values reflected in our research approach, especially for people on probation. We made sure to focus on:
- Human-centered
- Give choice to the People on Probation
- Creating a Safe space
- Participatory Approach
All these techniques are intended to give people on probation the choice for participatory discussions and also made sure they feel safe to share freely.
Building empathy with our users
We had 3 workshops with people on probation, 2 interviews with probation practitioners, and kept in contact with Catch 22 every week to synchronise progress while getting feedback. During all our research we kept our values reflected in our research approach, especially for people on probation. We made sure to focus on:
- Human-centered
- Give choice to the People on Probation
- Creating a Safe space
- Participatory Approach
All these techniques are intended to give people on probation the choice for participatory discussions and also made sure they feel safe to share freely.
DEFINING THE PROBLEM:
DEFINING THE PROBLEM:
Insight: A knowledge gap
After conducting our research and co-design workshops, we concluded the following three insights. There is an immense amount of workload on the probation practitioner resulting in cases of burnout. There is a lack of trust and communication between PP and PoP. The change of the probation practitioner disables a strong connection with the person on probation, and the handover process contains a severe knowledge gap.
Insight: A knowledge gap
After conducting our research and co-design workshops, we concluded the following three insights. There is an immense amount of workload on the probation practitioner resulting in cases of burnout. There is a lack of trust and communication between PP and PoP. The change of the probation practitioner disables a strong connection with the person on probation, and the handover process contains a severe knowledge gap.
What do the people on probation need to know?
What do the people on probation need to know?
After conducting our research and co-design workshops, we concluded the following three insights. There is an immense amount of workload on the probation practitioner resulting in cases of burnout. There is a lack of trust and communication between PP and PoP. The change of the probation practitioner disables a strong connection with the person on probation, and the handover process contains a severe knowledge gap.
After conducting our research and co-design workshops, we concluded the following three insights. There is an immense amount of workload on the probation practitioner resulting in cases of burnout. There is a lack of trust and communication between PP and PoP. The change of the probation practitioner disables a strong connection with the person on probation, and the handover process contains a severe knowledge gap.
Where do people on probation get information from?
Where do people on probation get information from?
The information channels for people on probation ranges from so-called gossip to other official spaces. However, during this time, there are a lot of information inaccuracies and missing factual information that gets lost in the process, which indicates an intervention that could fill in the gap is needed.
The information channels for people on probation ranges from so-called gossip to other official spaces. However, during this time, there are a lot of information inaccuracies and missing factual information that gets lost in the process, which indicates an intervention that could fill in the gap is needed.
How might we provide the people on probation with the information that they need at different stages of their journey, so as to fill in the knowledge gap with the right and accurate source?
How might we ensure circularity in the EV industry while resolving conflicts between their different sustainability targets?
DEVELOPMENT:
DEVELOPMENT:
QUICKFACTS: A collection of guides for people on probation
QuickFacts is a collection of guides that compile information based on the most common needs and inquiries of the people on probation before, during, and after their journey. It aims in navigating the people on probation in order to comprehend their needs and showing them the steps they must take.”It adds value by providing easy to understand content, conveying information directing for the source, which builds trust, regular updating new information of what is in demand that season and Giving reassurance throughout each touchpoint of the journey.
DEVELOPMENT:
View fullsize
QUICKFACTS: A collection of guides for people on probation
QuickFacts is a collection of guides that compile information based on the most common needs and inquiries of the people on probation before, during, and after their journey. It aims in navigating the people on probation in order to comprehend their needs and showing them the steps they must take.”It adds value by providing easy to understand content, conveying information directing for the source, which builds trust, regular updating new information of what is in demand that season and Giving reassurance throughout each touchpoint of the journey.
DEVELOPMENT:
QUICKFACTS: A collection of guides for people on probation
QuickFacts is a collection of guides that compile information based on the most common needs and inquiries of the people on probation before, during, and after their journey. It aims in navigating the people on probation in order to comprehend their needs and showing them the steps they must take.”It adds value by providing easy to understand content, conveying information directing for the source, which builds trust, regular updating new information of what is in demand that season and Giving reassurance throughout each touchpoint of the journey.
APPLICATION:
APPLICATION:
Touchpoints
To introduce Quickfacts, the navigation mentors will give the brochure to the people on probation during their onboarding sessions to read it through and prepare before they get released. If people on probation have further questions about any included terms or find something missing in the brochure, they can talk to their probation practitioner in their following regular sessions. Furthermore, the probation practitioners could recognise the difficulties and inquiries from the people on probation in their feedback constantly and update the information in the next version of Quickfacts.
Aside from the core needs guides covering an array of necessities, other themes will be handed out at different stages of the Catch 22 journeys. For example, a community and license understanding guide to be given right before their release. This is to prepare them for re-entering society and reduce information overload.
Touchpoints
To introduce Quickfacts, the navigation mentors will give the brochure to the people on probation during their onboarding sessions to read it through and prepare before they get released. If people on probation have further questions about any included terms or find something missing in the brochure, they can talk to their probation practitioner in their following regular sessions. Furthermore, the probation practitioners could recognise the difficulties and inquiries from the people on probation in their feedback constantly and update the information in the next version of Quickfacts.
Aside from the core needs guides covering an array of necessities, other themes will be handed out at different stages of the Catch 22 journeys. For example, a community and license understanding guide to be given right before their release. This is to prepare them for re-entering society and reduce information overload.
Special thanks to Exceptionally grateful to our tutor Judah Armani, who gave us precious guidance and valuable feedback; to our interviewees, who shared their experience and knowledge and also gave us a fabulous show; to Naomi from Catch 22, who followed us through the whole project; and to all probation officers that participated in this journey as well.
Special thanks to Exceptionally grateful to our tutor Judah Armani, who gave us precious guidance and valuable feedback; to our interviewees, who shared their experience and knowledge and also gave us a fabulous show; to Naomi from Catch 22, who followed us through the whole project; and to all probation officers that participated in this journey as well.
PORTFOLIO
PORTFOLIO
PORTFOLIO
CHECK OUT SOME MORE
CHECK OUT SOME MORE
CHECK OUT SOME MORE
CHECK OUT SOME MORE
Beyond Circularity | SPIRAL
Beyond Circularity | SPIRAL
EV Sustainability
UI/UX Design
Service Design
Beyond Circularity | SPIRAL
Beyond Circularity | SPIRAL
Beyond Circularity | SPIRAL
Beyond Circularity | SPIRAL
EV Sustainability
UI/UX Design
Service Design
Beyond Circularity | SPIRAL
Beyond Circularity | SPIRAL
EV Sustainability
UI/UX Design
Service Design
HAVE A PROJECT
HAVE A PROJECT
HAVE A PROJECT
HAVE A PROJECT
IN MIND ?
IN MIND ?
IN MIND ?
IN MIND ?